SOCIAL PERFORMANCE
MANAGEMENT
Midland Microfin Ltd. places significant emphasis on its Social Performance Management (SPM) strategy, which is deeply integrated with the organisation’s overarching mission of empowering individuals and enriching communities.
By adhering to the Universal Standards, we demonstrate our commitment to fostering comprehensive social impact and ethical financial practices.
Defining Social
Goals
At Midland Microfin, our commitment to social objectives is highlighted by a meticulously planned strategy that leverages technology for progress in various areas such as child education, gender equality, women’s empowerment, financial literacy, and healthcare. Our focus on underserved sectors, particularly rural women, involves providing small loans to foster entrepreneurship and income growth. This approach aims to reduce poverty and promote sustainable community development.
Committed
Leadership
Our social performance is built on the foundation of dedicated leadership, with unwavering commitment to social objectives from our board of directors and senior management. By integrating social goals seamlessly into our operational plan, we cultivate a culture of accountability and excellence throughout the organisation’s hierarchy.
Client-Centred
Products & Services
Client-centricity is the core principle guiding Midland’s product and service offerings. We prioritise understanding client needs and creating solutions that directly improve their well-being. This iterative process integrates client feedback and preferences into the continuous evolution of our products and services.
Client
Protection
Midland Microfin places a strong emphasis on the fair and respectful treatment of clients, ensuring transparent and clear communication in all interactions. We are committed to safeguarding client data and upholding their data rights, ensuring the highest level of confidentiality and security. Our efficient grievance redressal system provides multiple channels for clients to voice concerns and resolve issues promptly. We are proud to maintain a 100% customer complaint resolution rate since our inception, demonstrating our dedication to excellent customer service and satisfaction.
Responsible Human
Resource Development
Midland Microfin prioritises a secure and equitable work environment, reflecting its commitment to employee well-being. Our Human Resource Development system aligns with our social strategy, emphasising holistic employee welfare. We implement strategies for balanced gender representation and inclusive growth, leading to our fifth consecutive accreditation as a ‘Great Place to Work’. This reflects a positive and inclusive workplace culture that drives employee excellence.
Responsible Growth
and Returns
Our business model prioritises responsible growth, aligning expansion with our deep-rooted social objectives. The strategic plan reflects this commitment with clear, detailed, and responsible growth targets. These targets are supported by a strong dedication to maintaining fair and reasonable pricing for all services and products, demonstrating our integrity and commitment to sustainable development.
Environmental
Performance Management
Midland prioritises environmental performance by promoting sustainability with paperless and solar-powered branches. Embracing technology like tablets streamlines operations and reduces paper usage, contributing to a greener environment. Our partnership with Micro Energy Credits (MEC) for the Midland Carbon Programme underscores our dedication to clean energy solutions, impacting over 100,000 lives and participating in the UNFCCC’s Clean Development Mechanism (CDM). This initiative has resulted in a notable reduction of 38, 276 tonnes of CO2 emissions, showcasing our significant contribution to environmental sustainability.
Additionally, Midland Microfin initiates impactful initiatives in healthcare, education, and sustainable livelihoods, transcending financial assistance to foster comprehensive development and community collaboration.